Question 1

What services are included with my reservation?

Accepted Answer

Your reservation at The Villa Mariana includes a comprehensive suite of services designed to ensure a seamless and enjoyable stay. These encompass concierge support, daily maintenance, and culinary assistance, allowing you to focus on relaxation and exploration. Below is a detailed overview:

Concierge Services
Our dedicated concierge, Lenin, provides personalized assistance both prior to and throughout your stay. His responsibilities include:
Full itinerary planning.
Responding to inquiries about the local area and providing relevant recommendations.
Offering pricing information and booking airport transfers to and from the property.
Arranging taxis for local transportation as required.
Assisting with excursion bookings and group activity planning.
Securing restaurant reservations.
Coordinating the planning of your first chef-prepared meal.
Pre-stocking the property with groceries based on your preferences.
Addressing any concerns or issues that may arise during your visit.

Housekeeping
Daily housekeeping services are provided by our two dedicated housekeepers, excluding Sundays and major holidays. They will tidy the interiors, launder towels, and even wash clothes left in the hampers, ensuring the house remains pristine throughout the week. On turnover days, they both work together to perform a thorough sanitization and deep cleaning.

Groundskeeping
Two daily groundskeepers maintain the 2-acre property, excluding Thursdays and major holidays. Responsibilities include preserving the pristine condition of the grounds, managing jungle overgrowth, and undertaking necessary upkeep projects. They can also open and close the sliding doors throughout the house upon request to enhance your comfort. Additionally, they will highlight wildlife sightings, such as sloths, monkeys, iguanas, toucans, and macaws.

Chef Services
A private chef is included in your booking for groups of up to 8 guests, preparing up to two meals per day. For groups of 9 or more, a chef's assistant is required for an additional fee of $300 per week—please inquire for details. For further information on the chef service, refer to our dedicated FAQ section.

These inclusions reflect our commitment to exceptional hospitality. Upon booking, we will connect you with Lenin to begin tailoring these services to your needs.

Question 2

Can I change the dates of my reservation after I have paid?

Accepted Answer

If your reservations are 60 or more days out from check in, you may change the dates of your trip, granted they comply with Saturday changeover and our nightly minimum for that time frame. In addition, you will want to check the seasonal rates to see if your new requested dates will require an extra charge or a partial refund.

Question 3

Is there a minimum stay requirement?

Accepted Answer

Our nightly minimum is 5 nights during Green Season (June through mid-November). Our nightly minimum is 7 nights during High Season (mid-November through May).

Our changeover day is Saturday, so for a 5-night stay, the check in and check out will be between Saturdays. For a 7-night stay, the check in will be anytime after 4pm on Saturday and check out the following Saturday by 10am.

Question 4

If I cannot adhere to the Saturday check in and check out, what are my options?

Accepted Answer

To keep our calendars clean across all booking websites, we do not make exceptions to the Saturday changeover day. However, you do have a couple of options:
 
Option 1: Book in the green season with a 5-night minimum. This way, you can check in anytime between Saturdays and stay for only 5 or 6 nights.
 
Option 2: Book and pay for two weeks and check in / check out anytime that you would like between the first Saturday after 4pm and the last Saturday before 10am.

Question 5

What is the Cancellation Policy?

Accepted Answer

We strongly recommend that the guests purchase a travel protection insurance policy from a reputable seller that covers trip cancellation,  delay, interruption, and other unforeseeable circumstances. Please keep in mind that no partial or full refunds will be given for trip delay or interruption due to inclement weather, natural disasters, or any other circumstances beyond the control of the owners or the guests.

Any cancellation must be submitted via email. For normal reservations (excluding holidays), if the guest cancels 61 days or more before the scheduled check-in date, the owner will refund all amounts  already paid.

If the guest cancels 41-60 days before the scheduled check-in date, the guest may receive a certificate for the value already paid towards a new reservation within 12 months, within their same season.
If the guest cancels 40 days or less before the scheduled check-in date, the owner is not obligated to refund any amounts already paid.

For holiday reservations (Christmas and New Year's weeks), if the guest cancels 91 days or more before the scheduled check-in date, the owner will refund all amounts already paid. 
If the guest cancels 61-90  days before the scheduled check-in date, the guest may receive a certificate for the value already paid towards a new reservation within 12 months, based on availability.
If the guest cancels 60 days or less before the scheduled check-in date, the owner is not obligated to refund any amounts already paid.

Question 6

What is the Trip Postponement Policy?

Accepted Answer

If the guest provides written notice (via email) at least  61 days before the initial scheduled check-in, they can postpone their trip without incurring any penalties, and all payments made will be  refunded. This policy applies to all weeks throughout the year, except for Christmas and New Years weeks.

If the guest provides  written notice (via email) 60 days or less before the initial scheduled check-in, they can postpone their trip with a 50% penalty, and 50% of payments made will be refunded. This policy applies to all  weeks throughout the year, except for Christmas and New Years weeks.

If the guest provides written notice (via email) at least 91 days before the initial scheduled check-in for a Christmas or New Years booking, they can postpone their trip without penalties, and all payments made will be refunded. If the guest provides written notice (via email) 90 days or less before the initial scheduled check-in for a Christmas or New Years booking, they can postpone their  trip with a 50% penalty, and 50% of payments made will be refunded.

The guest must ensure that the newly requested dates have  the same rate as the originally paid rate; otherwise, additional fees may apply. Additionally, the newly requested dates must be within 15 months from the original contract date. If the guest chooses dates outside of their original seasonal or discounted rate time frame, additional fees may apply.

Question 7

What is the check-in and check-out time?

Accepted Answer

Check-in is at 4:00pm (or after). Check-out is no later than 10:00am. The Villa Mariana is typically rented back-to-back weeks, so the check-in day is almost always the same day that another group is checking out, and vice versa. Early check-ins and late check-outs may be arranged with the concierge depending upon availability. To ensure the property is properly cleaned and meets quality standards, we recommend that the guests have alternate plans before 4:00pm on the check-in day and after 10:00am on the check out day.

Question 8

Can I place a hold on a week?

Accepted Answer

Yes, a 48-hour hold can be placed and the full payment must be received within that 48-hour time frame to keep the hold.
 
If the deposit has not been received within 48 hours, the week is released for a full 24-hour period to allow other potential guests to hold/book that same week. Once the 24-hour period has ended and there are no other requested holds for that week, one additional 48-hour hold can be placed by the same guest. A third 48-hour hold is not permitted.
 
Upon receipt of 50% of the total payment (or 100% if the check-in is within 45 days) and the signed contract, the reservation is then considered to be “confirmed” and no other group will have access to that week.

Question 9

Are there extra fees for check in and check out times?

Accepted Answer

YES, there are extra fees depending on the time that you check in and check out!

Flights & Transportation
Book flights to SJO Airport (San José, Costa Rica). This is the closest international airport to Quepos.
The house is located 92 miles from the airport, which is approximately 2.5 to 3 hours by shuttle or by rental car.
Plan your arrival flight: You’ll reach the house around 5 hours after landing at the SJO International Airport. For example, if you land at the airport at 12:00pm, arrival to the house will be around 5:00pm. Check in is anytime between 4:00-9:00pm. Lenin must be present for check in. Check ins anytime from 9:01pm on the scheduled check in day to 6:00am on the day following the scheduled check in day will require an additional $150 check in fee PER GROUP. Absolutely no exceptions allowed. This fee must be paid upon check in or can be forfeited as part of the security deposit.
Plan your departure flight: You will leave the house 5 hours before your flight (for example, an 8:00am flight means leaving the house at 3:00am). Most guests prefer to find early afternoon departure flights that depart later in the day to enjoy the morning at the house. Check out is at 10:00am. Lenin must be present during check out. Check outs anytime prior to 6:00am will incur a $150 group fee. Absolutely no exceptions allowed. This fee must be paid prior to departure to avoid forfeiting part of the security deposit.

The Villa Mariana

Tropical. Modern. Luxury.

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