The Villa Mariana

Your stay at The Villa Mariana includes:Dedicated concierge serviceDaily housekeepingDaily property caretakerPrivate chef service for up to two meals per day (food and groceries are additional)Guest laundry service as a courtesy a few times during your stayPool and designated beach towelsToiletries including toilet paper, shampoo, conditioner, body wash and tissuesFor stays of five or six nights, chef service is available each day for up to two meals per day.For seven-night stays, chef service is provided for six days, up to two meals per day, with one full day off during the stay. The chef's day off will be scheduled between Sunday and Friday and cannot be the check-in or check-out day.Groups of nine or more guests require a Chef's Assistant. An additional Chef's Assistant fee may apply depending on your type of reservation.Groceries, food, beverages, transportation, excursions, gratuities and other personal purchases are not included unless specifically stated as part of your reservation.

Possibly. Date changes are subject to availability and the cancellation/postponement terms of the Rental Agreement applicable to your reservation.Different policies apply to Direct Bookings, Due South Packages, and Charity Event Packages, including how far in advance a change may be requested, whether a change fee applies, and any expiration or seasonal restrictions.If the rental rate or applicable fees for the newly requested dates are higher, additional payment may also be required.Please refer to your Rental Agreement for the specific date-change terms that apply to your reservation. The terms of your Rental Agreement will control.

Our nightly minimum is 5 nights during Green Season (June through mid-November). Our nightly minimum is 7 nights during High Season (mid-November through May) and for the two holiday weeks of Christmas and New Years.Weekly Changeover day Saturday is our normal changeover day at The Villa Mariana. That is when we change all the beds, deep-clean the house, and have all four of our staff on site. On most other days, two staff members are at The Villa Mariana and two are at Casa de la Roca.Check-in is after 4:00 pm. Check-out is by 10:00 am.High season Saturday check-in and Saturday check-out are required. 7-night minimum.Transition and green seasons 5-night minimum. For 5- and 6-night stays, check-in and check-out must fall between Saturdays (between changeover days).Holiday weeks (2026 and 2027) Christmas and New Year’s are Monday to Monday, not Saturday to Saturday. We keep those two weeks separate so each group gets the full holiday day. Exact dates are on the rates page for that year.2028 and after Holiday weeks return to Saturday to Saturday, with a 7-night minimum.Any other schedule needs our written approval before booking.

Changeover day Saturday is our normal changeover day at The Villa Mariana. That is when we change all the beds, deep-clean the house, and have all four of our staff on site. On most other days, two staff members are at The Villa Mariana and two are at Casa de la Roca.Check-in is after 4:00 pm. Check-out is by 10:00 am.High season Saturday check-in and Saturday check-out are required. 7-night minimum.Transition and green seasons 5-night minimum. For 5- and 6-night stays, check-in and check-out must fall between Saturdays (between changeover days).Holiday weeks (2026 and 2027) Christmas and New Year’s are Monday to Monday, not Saturday to Saturday. We keep those two weeks separate so each group gets the full holiday day. Exact dates are on the rates page for that year.2028 and after Holiday weeks return to Saturday to Saturday, with a 7-night minimum.Any other schedule needs our written approval before booking.

Cancellation policies vary depending on how your stay was booked.Direct Bookings: Our standard cancellation policy applies, with different cancellation periods for regular reservations and Christmas/New Year's holiday reservations.Due South Packages: Due South stays are subject to the cancellation, date-change and expiration terms included in the Due South Rental Agreement.Charity Event Packages: Charity stays are subject to the cancellation, date-change, seasonal and expiration terms associated with the specific charity package awarded.Because these policies differ, please refer to the Rental Agreement provided with your reservation for the exact cancellation terms that apply to your stay. The terms of your Rental Agreement will control.We strongly recommend purchasing travel insurance that provides coverage for cancellation, trip interruption, travel delays, medical emergencies and other unforeseen circumstances.

Postponement and date-change policies vary depending on whether your reservation is a Direct Booking, Due South Package, or Charity Event Package.All date changes are subject to availability and the terms of the Rental Agreement applicable to your reservation. Depending on your booking type and how close the requested change is to your scheduled arrival, a change fee, credit, expiration date, seasonal restriction, or other condition may apply.Please refer to your Rental Agreement for the specific postponement terms that apply to your reservation. The terms of your Rental Agreement will control.We strongly recommend purchasing travel insurance to protect against circumstances that may require you to postpone or interrupt your trip.

Standard check-in is 4:00 p.m. and standard check-out is 10:00 a.m.Early check-in or late check-out may occasionally be available with prior approval, depending on our rental and housekeeping schedule. Because we frequently have back-to-back reservations, early arrivals and late departures cannot be guaranteed.Please do not make travel plans that assume an early check-in or late check-out unless it has been approved in advance.

Yes, in some circumstances we may be able to place a short courtesy hold on available dates while you finalize your reservation.Courtesy holds are subject to availability and Owner approval and do not constitute a confirmed reservation. The length of the hold and any requirements for confirming the reservation will be provided when the hold is approved.A reservation is not considered confirmed until the required booking process has been completed.

Yes. Guest arrivals and departures requiring staff assistance must occur between 6:00 a.m. and 10:00 p.m.An arrival at 10:01 p.m. or later or a departure at 5:59 a.m. or earlier is subject to a mandatory $150 After-Hours Arrival/Departure Fee.This fee applies regardless of the reason, including airline schedules, flight delays, transportation schedules, or other travel circumstances, because staff must be available outside of their normal hours to accommodate the arrival or departure.Please provide your accurate flight and transportation information to our concierge as early as possible. If your travel plans change and your arrival or departure falls outside these hours, the fee will apply.Please note that this is separate from a late check-out. Standard check-out is 10:00 a.m., and remaining at the villa after that time requires prior approval. Unauthorized late check-outs are subject to the fees stated in your Rental Agreement.

All overnight guests must be registered and approved in advance. Unregistered overnight guests are not permitted, even if the villa has additional sleeping capacity.Daytime visitors may be permitted with prior approval from the Owner or concierge. Approval for someone to visit the property does not give that person permission to stay overnight.Parties, events, receptions, or gatherings involving people outside your registered group require prior written approval.